Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or other proof of purchase.

How to Start a Return

To start a return, please contact us at zovealabs@gmail.com.

Please note that returns must be sent to our designated return address. We will provide the return instructions and address after your return request has been reviewed and approved.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at zovealabs@gmail.com if you have any questions about returns.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

For damaged or incorrect items, please provide photographs of the product and packaging when contacting us.

Non-Returnable Items

For hygiene and safety reasons, opened or used personal care and beauty products cannot be returned.

We also do not accept returns for:

• Products that have been opened or used
• Products without their original packaging
• Products damaged after delivery due to misuse
• Sale or clearance items
• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you received a damaged, defective, or incorrect product, please contact us at zovealabs@gmail.com.

For other product exchanges, you may need to return the original item first and place a new order once the return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund after the applicable processing period, please contact us at zovealabs@gmail.com.

Zovea Labs reserves the right to refuse a return that does not meet the requirements of this policy.